Due to the COVID-19 pandemic, our offices are closed however we are in communication electronically.
Please send all benefit and eligibility queries to: firstname.lastname@example.org
and all claim inquiries to: email@example.com
Please ensure to include your full name, certificate number and reason for inquiry, all inquiries will be handled on a priority basis within 1 business day. Click here to read an important update from your Benefits Department.
Will I have to pay up-front when I see the counsellor? No. The Member and Family Assistance Program (MFAP)covers the cost of the services to the counsellor. The counsellor bills HumanaCare directly.
Where can I see the Counsellor? HumanaCare has counsellors across North America, and will connect you to someone who is close to where you live or work.
Will my employer or the Union know I am using the MFAP ? No. The Program is a confidential service.Your employer or the Union will never know if you have used the service, unless you choose to tell them.